At HeraAi inc., we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in accordance with Canadian privacy laws, including the Canadian Anti-Spam Legislation (CASL).
This Privacy Policy (hereinafter the “Policy”) is a contract binding you (meaning the user of Hera IA Inc.’s products or the client of Hera IA Inc.) to us (meaning Hera IA Inc. or any member or staff of Hera IA Inc.) and represents the agreement regarding the collection, use, and disclosure of your personal information.
IT IS CRUCIAL THAT YOU READ AND FULLY CONSENT TO THE POLICY BEFORE BROWSING OUR WEBSITE, COMMUNICATING WITH US, OR CREATING A PROFILE.
By interacting with us, you accept and consent to the collection, use, and disclosure of your personal information governed by this Policy. The interactions covered by the Policy include, but are not limited to, browsing and using our web products or mobile applications (hereinafter the “Products”) under the same or different names, communicating with us and/or any other user, as well as making payments for the services we offer.
IF YOU DO NOT CONSENT OR DO NOT FULLY UNDERSTAND OUR POLICY, PLEASE STOP USING THE PRODUCTS AND CONTACT OUR PRIVACY OFFICER DIRECTLY USING THE CONTACT INFORMATION PROVIDED AT THE BOTTOM OF THIS PAGE.
This preamble is an integral part of this Policy.
By providing us with your personal information, you authorize us to use and disclose it in the course of our service provision, to facilitate relationships with Hera IA Inc., its clients, and users of the Products, and to make it accessible, when necessary, to employees, partners, or agents of Hera IA Inc., in the performance of their duties and for purposes directly related to the use, updating, or maintenance of the Products, in accordance with this Policy and as authorized or required by law, and implicitly as indicated by the circumstances.
Hera IA Inc. will seek your authorization before using your personal information for purposes other than those covered by your initial consent.
You may withdraw your consent at any time, subject to legal and contractual restrictions and with reasonable notice. If you provide us with personal information about another individual, you agree to have the necessary authorization to do so and/or that users have obtained all necessary consents from that individual to allow us to collect, use, and disclose this personal information for the purposes established in this Policy.
You can withdraw your consent or request to no longer receive electronic communications from us by writing to [email protected].
In addition to the personal information we collect when you register (e.g., your name, first name, address, phone number, and email address) and any other information required during your browsing of our Products (e.g., your geolocation data, payment information, etc.), we keep a history of your interactions with the Products, including your reviews, communications, and postings on the Products.
We use the Google Analytics audience analysis tool (hereinafter “Google”) to obtain certain information about users of our Products. The information provided by Google is non-identifiable and aims to inform us about demographic and geographic data of our users (e.g., age, gender, language, territory, etc.), their behavior on our Products, their affinities (e.g., lifestyle), and the technology used by them to access our Products (e.g., browser, operating system, devices used, IP address, etc.).
When you use our Products, we keep a history of your interactions on our server.
Regarding the information collected by our audience analysis tool, Google proceeds notably by assigning a number to your browser using a cookie to remember your visit. This allows Google to then associate your browser with a demographic category to which you seem to belong based on other sites you visit. Google also uses your IP address to identify the country, region, and city in which your computer connects to the Internet to access our Products. For more information on the collection of your personal information, we invite you to consult Google’s Data Security and Privacy page.
We use your personal information for the following purposes:
Unless otherwise indicated, you should assume that any information you provide on the Products may be used for general solicitation or commercial purposes and may also be shared with our partners, affiliated companies, clients, or suppliers with whom we have business relationships.
For obvious reasons, we cannot disclose all our security measures. However, we can inform you that your personal information is stored on our servers and protected by encrypted passwords that are regularly updated.
Despite the security measures in place to protect your personal information, no measure is foolproof.
We are committed to granting access to Product data and content only to our employees, collaborators, subcontractors, officers, and directors who need access for service provision related to the Products, and they will be required to maintain confidentiality.
BY BROWSING AND USING THE SERVICES OFFERED ON OUR PRODUCTS, YOU ACCEPT AND UNDERSTAND THE RISKS THAT YOUR PERSONAL INFORMATION MAY BE ILLEGALLY OBTAINED BY THIRD PARTIES AND/OR MALICIOUS SOFTWARE. CONSEQUENTLY, YOU WAIVE ANY RECOURSE AND/OR CLAIM AGAINST HERA IA INC., ITS SUBSIDIARIES, AFFILIATED COMPANIES, DIRECTORS, OR SHAREHOLDERS IN CASE OF THEFT OR MALICIOUS USE OF YOUR PERSONAL DATA BY A THIRD PARTY AND/OR MALICIOUS SOFTWARE.
Apart from the information you share on our Products or communicate to other users, we are the only ones who have access to your personal information. However, some personal information may be shared with our partners or suppliers when your use of the Products requires it.
We limit the retention of your personal information to a maximum of three (3) years following your use of one of our Products or the closure of your account, whichever is later.
Yes. You can limit the collection of your personal information at any time by installing the Google Analytics Opt-out Browser Add-on. Several other ways to prevent or limit the collection of your personal information are also available on Google’s Data Protection page, under the “Privacy Settings” tab.
Additionally, you can limit the collection of your personal information by disabling cookies in your browser and refusing authorization requests when browsing our Products, including your geographic location.
Protecting your personal information is a major concern for us. Therefore, we provide you with numerous means to access, correct, or delete your personal information promptly, particularly through your user profile page.
You are also responsible for contacting our privacy officer to update or delete your information.
For any additional requests in this matter, we invite you to contact our privacy officer directly using the contact information provided at the bottom of this page.
You can withdraw your consent for the collection, use, and disclosure of your personal information at any time, subject to restrictions provided by law, a stipulation external to this Policy, and ten (10) business days’ notice to process your request.
The modification request must be made by email to the officer whose contact details are at the bottom of this page. We will acknowledge receipt of your request by email. We may ask you to confirm your identity before providing this information. In principle, access to this information will be provided free of charge, but if you request a copy or transmission of your information, we may charge reasonable fees. We will inform you of the amount in advance and give you the option to withdraw your request. We will give users access to their information within ten (10) days of receiving their request or provide an email notice informing them that additional time is needed to respond to their request.
In some cases, we may be unable to provide access to all or part of the information about you. If we are unable to do so or if the law does not allow it, we will provide you with an explanation and indicate the other measures available to you.
For any other comments or to file a complaint regarding the protection of your personal information, we invite you to contact our privacy officer directly using the contact information provided at the bottom of this page.
This Policy is dynamic and subject to change without notice. You cannot assume that it will remain the same, and you agree to review the Policy each time you visit one or more Products to check for changes. Your continued use of the Products indicates your acceptance of the provisions of this Policy and any modifications.
In the event of changes to our Policy, we are committed to using your personal information only in accordance with the terms and purposes of the Privacy Policy in effect at the time you provided us with your information, unless you have expressly consented otherwise.
When permitted or even required by law, it is possible that we collect, use, or disclose, in part or in whole, your personal information without your knowledge or consent. In such a case, we ensure that the collection, use, and disclosure comply with the law and seek rigorous legal advice to that effect. We reserve the right to contest or comply with any request regarding the collection, use, or disclosure of such personal information.
In case of disparity between the French and English versions of this Policy, the French version prevails over any other version. This Policy is governed by the Terms of Use of the Site in case a dispute or inconsistency regarding the Policy arises.
We have appointed a Privacy Officer to oversee compliance with this Privacy Policy. The contact details of our Privacy Officer are as follows: