Privacy Policy

This Privacy Policy (hereinafter the “Policy”) is a contract binding you (meaning the user of Hera IA Inc. products or the client of Hera IA Inc.) to us (meaning Hera IA Inc. or any member or staff of Hera IA Inc.) and representing the meeting of minds relating to the collection, use and disclosure of your personal information.

By interacting with us, you accept and consent to the collection, use and disclosure of your personal information being governed by this Policy. The interactions covered by the Policy include, among others, visiting and using our web products or products accessed through mobile applications (hereinafter the “Products”) bearing the same or a different name, your communications with us and/or with any other user, as well as payment for the services we offer.

This preamble forms an integral part of this Policy.

By providing us with your personal information, you authorize us to use and disclose it in the course of our service delivery, to facilitate relationships with Hera IA Inc., its clients and the users of the Products, and to make it accessible, where necessary, to employees, partners or agents of Hera IA Inc. in the performance of their duties and for purposes directly related to the use, updating or maintenance of the Products, in accordance with this Policy and as authorized or required by law, as well as implicitly where indicated by the circumstances.

Hera IA Inc. will seek your authorization before using your personal information for purposes other than those covered by your initial consent.

You may withdraw your consent at any time, subject to legal and contractual restrictions and reasonable notice. If you provide us with personal information concerning another individual, you undertake to hold the necessary authorization to do so and/or that users have obtained all necessary consents from that individual to allow us to collect, use and disclose that personal information for the purposes set out in this Policy.

You may withdraw your consent or ask to stop receiving electronic communications from us by writing to [email protected].

In addition to the personal information we collect when you register (e.g. your last name, first name, address, telephone number and email address) as well as any other information required while you browse our Products (e.g. your geolocation data, payment-related information, etc.), we retain the history of your interactions with the Products, including your reviews, communications and postings on the Products.

We use the audience analysis tool Google Analytics (hereinafter “Google”) in order to obtain certain information about the users of our Products. The information provided by Google is non-identifiable and is intended in particular to inform us about demographic and geographic data of our users (e.g. age, gender, language, territory, etc.), their behaviour on our Products, their affinities (e.g. lifestyle) and the technology they use to access our Products (e.g. browser, operating system, devices used, IP address, etc.).

When you use our Products, we retain the history of your interactions on our server.

As for the information collected by our audience analysis tool, Google proceeds in particular by writing a number into your browser using a cookie in order to remember your visit. This then allows Google to associate your browser with a demographic category to which you appear to belong based on the other sites you visit. Google also uses your IP address to identify the country, region and city where your computer connects to the Internet to access our Products. For further information on the collection of your personal information, we invite you to consult Google's page on data security and privacy.

We use your personal information in particular to meet the following objectives:

Unless otherwise indicated, you must assume that any information you provide on the Products may be used for general or commercial solicitation purposes and may also be shared with our partners, affiliated companies, clients or suppliers with whom we maintain business relationships.

The entirety of our security measures cannot be disclosed for obvious reasons. We can however inform you that your personal information is stored on our servers and protected by encrypted passwords that are updated regularly.

Despite the security measures put in place to protect your personal information, no measure is infallible.

We undertake to grant access to the Products' data and content only to our employees, collaborators, subcontractors, officers and directors who need such access in order to provide services related to the Products, and they will be required to respect its confidentiality.

Apart from the information you share on our Products or communicate to other users, we are the only ones with access to your personal information. However, some personal information may be shared with our partners or suppliers when your use of the Products requires it.

We limit the retention of your personal information to a maximum period of three (3) years following your use of one of our Products or the closure of your account, whichever is the most recent.

Yes. You may limit the collection of your personal information at any time by installing the Google Analytics Opt-out Browser Add-on. Several other ways to prevent or limit the collection of your personal information are also available on Google's data protection page, under the “Privacy settings” tab.

In addition, you may limit the collection of your personal information by disabling cookies in your browser and by refusing permission requests while browsing our Products, including your geographic location.

Protecting your personal information is a major concern for us. As such, we provide you with many ways to access, correct or delete your personal information promptly, in particular through your user profile page.

It is also up to you to contact our personal information protection officer in order to update or delete your information.

For any additional request of this nature, we invite you to contact our personal information protection officer directly using the contact details at the bottom of this page.

You may withdraw your consent to the collection, use and disclosure of your personal information at any time, subject to restrictions provided by law, to a stipulation external to this Policy and to ten (10) business days' notice to process your request.

The change request must be made by email to the officer whose contact details appear at the bottom of this page. We will acknowledge receipt of your request by email. We may ask you to confirm your identity before providing you with this information. In principle, access to this information will be provided free of charge, but if you ask us for a copy or a transfer of your information, we may charge a reasonable fee. We will inform you of the amount in advance and give you the opportunity to withdraw your request. We will give users access to their information within ten (10) days of receiving their request, or we will provide them with an email notice informing them that additional time is needed to respond to their request.

In some cases, we may be unable to give access to information concerning you, in whole or in part. If we are unable to do so, or if the law does not permit it, we will provide you with an explanation and indicate the other measures available to you.

For any other comment or to file a complaint regarding the protection of your personal information, we invite you to contact our personal information protection officer directly using the contact details at the bottom of this page.

This Policy is dynamic and may be changed without notice. You may not assume that it will remain the same, and you agree to check the policy each time you visit one or more Products in order to note any changes. Your continued use of the Products demonstrates your acceptance of the provisions of this Policy and of any change.

In connection with changes made to our Policy, we undertake to use your personal information only under the terms and for the purpose of the Privacy Policy in force at the time you provided us with your information, or as otherwise required or permitted by law, unless you have expressly consented otherwise.

Where the law permits, and even requires it, we may collect, use or disclose, in part or in full, your personal information without your knowledge or without your consent. In such a case, we ensure that the collection, use and disclosure comply with the law and take care to obtain rigorous legal advice to that effect. We reserve the right to contest or to act upon any request relating to the collection, use or disclosure of such personal information.

In the event of a discrepancy between the French version and the English version of this Policy, the French version prevails over any other version. This Policy is governed by the Site's Terms of Use should a dispute or an inconsistency relating to the said Policy arise.

We have appointed a personal information protection officer to oversee compliance with this privacy policy. The contact details of our personal information protection officer are as follows: